Shipping policy

Last updated: 23 October 2026

Made to order, 4 to 5 weeks

Our sofas are not kept in a warehouse. Each one is built and upholstered after your order is placed, in the colour and size you chose. From the day you order to the day it arrives takes 4 to 5 weeks.

What happens, week by week

Day 1, your order is confirmed and sent to the workshop
Week 1 to 3, your sofa is built and upholstered
Week 3 to 4, quality checked, packed and dispatched
Week 4 to 5, delivered to your address

We email you at each stage so you are never left wondering where your sofa is. You will receive a tracking number by email as soon as your sofa is dispatched.

Shipping cost

Free shipping on every order. There is nothing extra to pay at delivery.

Where we ship

United States, Canada, United Kingdom, Ireland, Australia and New Zealand.

How your sofa is delivered

Your sofa is delivered to your address by a freight carrier. The carrier will contact you to arrange a delivery window, and someone needs to be available to receive it.

Delivery is to your door. Our team does not carry the sofa into the room or assemble it for you, so please plan for that.

Before you order

Measure your doorway, hallway, stairs and lift against the sofa dimensions listed on the product page. If the sofa cannot physically reach the room, we are not able to refund a delivered order on that basis, so please check first. Email contact@sofvana.com if you would like help working it out.

Delays

Occasionally a workshop holiday, a carrier delay or a customs check pushes a delivery past 5 weeks. If that happens we will email you and tell you honestly where your sofa is and what the new date is.

Customs and import charges

Orders shipped outside the United States may be subject to import duties, taxes or carrier handling fees. Where these are collected at checkout they will be shown before you pay. If they are not collected at checkout they are the customer's responsibility.