Warranty Policy

Last updated: 11 September 2026

Every Sofvana sofa is built to be used every day. Our warranty covers manufacturing faults in materials and workmanship under normal domestic use.

What Is Covered

• Frame and structure: 3 years from the date of delivery
• Foam, cushions and mechanisms: 2 years from the date of delivery

This covers manufacturing defects such as frame failure, seam separation, faulty stitching, foam collapse beyond normal settling, and mechanism faults under normal use.

What Is Not Covered

• Normal wear, including natural softening of foam and minor creasing or relaxing of fabric
• Damage caused by misuse, accidents, pets, spills, or improper cleaning
• Damage caused by incorrect assembly or by moving the sofa after delivery
• Fading or damage caused by direct sunlight, heat sources, or damp conditions
• Commercial or contract use. This warranty applies to normal domestic use only
• Sofas that have been altered, repaired or re-upholstered by anyone other than us

How to Make a Warranty Claim

Email contact@sofvana.com with:

• Your order number
• A description of the fault
• Clear photographs or a short video showing the issue

We will respond within 3 business days. If your claim is covered, we will arrange one of the following at no cost to you: replacement parts, a repair, a replacement sofa, or a refund.

Care Advice

Vacuum your sofa regularly with an upholstery attachment, rotate and plump the cushions weekly, blot spills immediately with a clean dry cloth rather than rubbing, and keep the sofa out of direct sunlight and away from radiators.

Your Statutory Rights

This warranty is offered in addition to, and does not affect, your statutory rights under the consumer law that applies in your country.

Contact

For any warranty question, email contact@sofvana.com with your order number. We respond within 2 business days.