Shipping Policy

Last updated: 11 September 2026

Free Delivery on Every Order

Delivery is completely free on all Sofvana orders. There are no shipping charges and no additional fees are added at checkout.

Where We Deliver

• United States
• United Kingdom
• Most of Europe

If you are unsure whether we deliver to your location, email contact@sofvana.com before placing your order and we will confirm.

Made to Order

Every Sofvana sofa is made to order. We do not hold finished stock. Production begins only after your order is confirmed, which is how we are able to offer 20 colourways instead of a handful of standard options.

Production and Delivery Timeline

• Order confirmation: same day
• Production begins: within 5 business days of your order
• Production and delivery: 3 to 5 weeks from order date
• Peak periods: up to 6 weeks

Most orders are delivered within 3 to 4 weeks. During busy periods, or when order volumes are high, delivery can take up to 6 weeks. We will tell you if your order is likely to fall outside the standard window.

Estimated timeframes are not guaranteed. Delays can occur due to customs clearance, carrier schedules, weather, or other factors outside our control.

Order Updates

You will receive an order confirmation by email immediately after purchase.

Once your sofa enters production, we will send you a production update.

When your order is dispatched, you will receive tracking details by email.

If you have not heard from us and would like an update at any point, email contact@sofvana.com with your order number and we will respond within 2 business days.

How Your Sofa Is Delivered

Your sofa is delivered by a specialist furniture carrier to your delivery address.

• The sofa arrives securely packaged for transport.
• Light assembly is required on arrival. Full instructions are included and no specialist tools are needed.
• Please make sure someone is available to receive the delivery. If a delivery is missed, redelivery fees may apply.
• Deliveries are made on weekdays during standard business hours. The carrier will contact you to arrange a delivery window.

Before You Order: Please Measure

Our sofas are large items. Before ordering, please measure your front door, hallway, stairwell, and any tight corners or turns on the route to your room.

Full dimensions for both sizes are listed on every product page. If you are unsure, email us at contact@sofvana.com with your measurements and we will help you check.

Customs and Duties

All customs duties and import taxes are included in the price you pay. You will not receive an additional bill on delivery.

Damaged or Incorrect Deliveries

If your sofa arrives damaged, or is not what you ordered, contact us within 48 hours of delivery at contact@sofvana.com with clear photographs of the issue and your order number.

We will arrange a repair, replacement, or refund at no cost to you.

Please keep the original packaging until you are satisfied with your order.

Contact

For any question about shipping or delivery, email contact@sofvana.com with your order number. We respond within 2 business days.