Refund & Return Policy

Last updated: 11 September 2026

Made to Order

Every Sofvana sofa is made to order. Production begins shortly after your order is confirmed, and materials are allocated specifically to your sofa in your chosen size and colourway.

This is what allows us to offer 20 colourways at this price. It also means our cancellation and return terms are different from a store selling ready made stock, and we want to be completely clear about them before you order.

Cancellation Window

You may cancel your order for a full refund within 48 hours of placing it, provided production has not yet begun.

To cancel, email contact@sofvana.com with your order number. We will confirm your cancellation and issue a full refund to your original payment method within 5 to 10 business days.

After 48 hours, production has usually started and your order can no longer be cancelled, as materials have been cut and allocated to your sofa.

If Your Sofa Arrives Damaged, Defective, or Incorrect

We stand behind what we make.

If your sofa arrives damaged, has a manufacturing fault, or is not the size or colour you ordered, contact us within 14 days of delivery at contact@sofvana.com with:

• Your order number
• Clear photographs or a short video of the issue

We will review your claim within 3 business days and arrange one of the following, at no cost to you:

• Replacement parts sent to you
• A replacement sofa
• A partial refund
• A full refund and collection of the sofa

You do not pay return shipping in these cases. The fault is ours to fix.

If You Are Not Satisfied with the Quality

If your sofa arrives without a fault but you are not satisfied with the quality, contact us within 14 days of delivery and tell us what the issue is.

We look at every case individually and will work with you to find a fair resolution.

If a return is agreed:

• The sofa must be unused, in its original condition, and repacked in its original packaging
• Return collection is arranged by us and the cost is the customer’s responsibility. Return freight on a sofa is significant, and we will give you a written estimate before you commit
• Once the sofa is received and inspected at our facility, we will issue your refund within 5 to 10 business days

What We Cannot Accept

We are not able to accept returns for:

• Sofas that have been used, assembled and kept in use, altered, or damaged after delivery
• Change of mind after the 48 hour cancellation window, where the sofa is as described and free from defects
• Sofas returned without their original packaging

Warranty

Every Sofvana sofa is covered by our warranty: 3 years on the frame and structure, and 2 years on foam, cushions and mechanisms.

Full details are on our Warranty Policy page.

How to Contact Us

For any cancellation, return, refund or warranty question, email contact@sofvana.com with your order number. We respond within 2 business days.